POST-INSTALLATION SUPPORT

  • HOW TO REMOVE YOUR GLASS PANEL

    Direct Vent Fireplaces will accumulate dust over time. Therefore,  it is important to clean the ceramic glass panel so it will continue to look and function as good as new. Here is a quick tutorial on how to remove the glass in your SPARK direct vent unit. This is how to clean your ceramic glass panel.

  • HOW TO USE THE COPRECI REMOTE CONTROL

    Spark Slim 26 and 46 come with two types of remote controls. Learn how to use the Copreci remote control in just a few short steps by watching this quick tutorial.

  • HOW TO SYNC YOUR REMOTE CONTROL

    SPARK remote controls provide tremendous convenience for any fireplace owner. They are especially great for large rooms, bedrooms and bathrooms where it can significantly enhance the ambience. Learn how to sync your remote control in just a few short steps by watching this quick tutorial.

Frequently Asked Questions

To help with any maintenance issues you might have be sure to complete your Installation Record and keep it in a safe place where you will be able to access it. It is helpful to also keep a copy of your Warranty.

  • Should I have any type of inspection done to my fireplace?

    Yes. We recommend annual service of your fireplace by a qualified service person. This will ensure that your appliance is functioning properly

  • How can I find the model or serial number?

    Attached to each fireplace is a metal rating plate. On that rating plate is your model number and serial number. Direct Vent fireplaces have a serial/model/rating plate in the lower cavity control area attached to one of the firebox legs with a cable. In Vent Free fireplaces it is attached with a cable beneath the tray of the unit. Linear Burner Systems can be found attached with a cable beneath the pilot assembly.

  • What paint should we use for touchups?

    It happens that sometime you scratch the black finish of your firebox. If this happens use STOVE BRIGHT -High Temperature Stove Paint -#1990 Satin Black available at most fireplace stores.

  • How do I remove the glass from my direct vent fireplace?

    Step by step instructions are available in your installation manual for proper glass removal or you can watch this tutorial which demonstrates it for you. Even though we demonstrate this process with a Direct vent Vu Thru you follow the same procedure for all other direct vent units.
    (angle down and to the right 91/92, up and to the right models 87/88/48/19)

  • How should I clean the ceramic glass panel on my direct vent fireplace?
    • 1. Turn the gas off when servicing your appliance.
    • 2. Make sure your glass is completely cooled.
    • 3. Remove the glass assembly of your fireplace (following the instructions in the previous question) and lay it on a soft surface.
    • 4. Wipe both sides with household glass cleaner or 50/50 vinegar and water solution (do not use a product with ammonia), using a soft cloth.
    • 5. For heavy deposits, use Stove Bright Glass Cleaner or other hard water deposit glass cleaner
    • 6.Carefully replace glass on front of fireplace (following the instructions in your manual); making sure glass assembly and front are secured.
    • 7. Never use any abrasive cleaners or cloths to clean your glass. Scratching can cause the glass to shatter.
  • Can the frequency of the remote be changed if I have something else activating the fireplace?

    No. The frequency of the remote control cannot be changed without special equipment, which is not readily available to homeowners and/or service companies. Spark Modern Fires uses a remote control system with security codes within each model. These security codes are burned into the transmitter of each model and cannot be changed. This is the reason our remote controls have the unlikelihood of being activated by another remote.

  • How long will the batteries last?

    Under normal operating conditions the batteries should last 6 – 12 months. Each of the batteries used in the hand-held transmitters should be producing 1.5V to 1.6V to operate. If the batteries are generating 1.3V to 1.35V or less the batteries should be replaced and can cause intermittent operation.

  • What can interfere with the operation of the remote control?

    Excessive metal will deflect radio frequency in a direction that may not be in line with the receiver of your remote control. Interference of your radio frequency can cause the remote control to not respond properly to the hand-held transmitter.

  • I’m having trouble with my remote, what do I do?
  • What should my flame look like?

    Your Spark flame should be blue at the bottom with a yellow, active flame above it. There should not be any dark orange in the flame or any soot. Flame height will vary from installation to installation, but the range should be 4-6 inches. Linear burner systems have a 10-12 inch flame.

  • What if my unit needs repair?

    In the unlikely event your needs repair, please contact us first at 203-791-2725. Our technician can diagnose most problems and recommend an appropriate solution. If the product needs an onsite technician, we will pay a reasonable cost associated with fixing the fireplace during the 2-year warranty period.

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