POST-INSTALLATION SUPPORT

Yes. We recommend annual service of your fireplace by a qualified service person. This will ensure that your appliance is functioning properly

Attached to each fireplace is a metal rating plate. On that rating plate is your model number and serial number. Direct Vent fireplaces have a serial/model/rating plate in the lower cavity control area attached to one of the firebox legs with a cable. In Vent Free fireplaces it is attached with a cable beneath the tray of the unit. Linear Burner Systems can be found attached with a cable beneath the pilot assembly.

It happens that sometime you scratch the black finish of your firebox. If this happens use STOVE BRIGHT -High Temperature Stove Paint -#1990 Satin Black available at most fireplace stores.

Step by step instructions are available in your installation manual for proper glass removal or you can watch this tutorial which demonstrates it for you. Even though we demonstrate this process with a Direct vent Vu Thru you follow the same procedure for all other direct vent units.
(angle down and to the right 91/92, up and to the right models 87/88/48/19)

• 1. Turn the gas off when servicing your appliance.
• 2. Make sure your glass is completely cooled.
• 3. Remove the glass assembly of your fireplace (following the instructions in the previous question) and lay it on a soft surface.
• 4. Wipe both sides with household glass cleaner or 50/50 vinegar and water solution (do not use a product with ammonia), using a soft cloth.
• 5. For heavy deposits, use Stove Bright Glass Cleaner or other hard water deposit glass cleaner
• 6.Carefully replace glass on front of fireplace (following the instructions in your manual); making sure glass assembly and front are secured.
• 7. Never use any abrasive cleaners or cloths to clean your glass. Scratching can cause the glass to shatter.

No. The frequency of the remote control cannot be changed without special equipment, which is not readily available to homeowners and/or service companies. Spark Modern Fires uses a remote control system with security codes within each model. These security codes are burned into the transmitter of each model and cannot be changed. This is the reason our remote controls have the unlikelihood of being activated by another remote.

Under normal operating conditions the batteries should last 6 – 12 months. Each of the batteries used in the hand-held transmitters should be producing 1.5V to 1.6V to operate. If the batteries are generating 1.3V to 1.35V or less the batteries should be replaced and can cause intermittent operation.

Excessive metal will deflect radio frequency in a direction that may not be in line with the receiver of your remote control. Interference of your radio frequency can cause the remote control to not respond properly to the hand-held transmitter.

Please visit our troubleshooting guide. or one of the Remote control  guides.

Proflame I Remote Control Use Manual – Models 87, 88, 91, 92, 48, 18, 57, 54, 58, 59

Proflame II Remote Control User  Manual – Model 19

Skytech Remote Control User Manual – Models LBS, LOD, 53, SS36, SS48, SS60, SS72

Maxitrol GV60 Remote Control Use Manual – Models Slim 26 46

Copreci Remote Control User Manual – Models SLIM 26 46

Your Spark flame should be blue at the bottom with a yellow, active flame above it. There should not be any dark orange in the flame or any soot. Flame height will vary from installation to installation, but the range should be 4-6 inches. Linear burner systems have a 10-12 inch flame.

In the unlikely event your needs repair, please contact us first at 203-791-2725. Our technician can diagnose most problems and recommend an appropriate solution. If the product needs an onsite technician, we will pay a reasonable cost associated with fixing the fireplace during the 2-year warranty period.